I found this great video from ZDNet where Vince Cesarez, VP of Product Management at Oracle explains simply and clearly some of the tools that create what we call Enterprise 2.0 and what pains these technologies address for the business. Great short video. Enjoy!

Enterprise portals are today key pieces of IT infrastructure that deliver systems integration reducing the level of complexity for end users. However, deploying and ongoing maintenance of these portals requires not only technology skills but also business process and quality continuous improvement processes to ensure ROI.

Here is a link to an article we got published at IBM.com/Developerworks website in May 2007:

Creating a new portal: Part 6. Administering and maintaining the portal

Portals require care and feeding at least as much as other applications do

Summary: This last part in the series Creating a new portal describes the ongoing support and administration of a portal, including the need for specific team members and their roles. It discusses the skills and training that should be developed before your portal goes live, how to harden the performance of your portal, and issues you might face with the deployment and governance of your production system.